Guarantee & Policies
There is a 2 years written health guarantee with 100% Refunds or replacement of your cat immediately
Before bringing a kitten home, we want you to know that owning a kitten means frequent visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.
We do everything we can to make sure your kitten is as healthy as possible when he/she arrives, but kittens are living breathing animals same as humans, which means health issues do arise from time to time despite our best efforts. This guarantee describes our commitment to you if a health issue arises with your kitten.
Our relationship with you doesn’t end once you get your kitten home. As cat lovers ourselves, we wish nothing would ever go wrong with any cat/kitten in their new homes . However, certain things are beyond our control. A kitten’s health is dependent on a number of factors like genetics, exercise, food & nourishment, and overall care. While nobody can guarantee your kitten will never have a health problem, we can guarantee we will do our best to ensure your new family member is a healthy one!
We do offer a 2 year genetic guarantee for life threatening, untreatable defects including and limited to heart defects included Scale 4 or above and any organ disfunction and this does not include any treatable disorder
In the event that your kitten develops an illness or untreable, life threatening defect we will offer you another kitten of the same sex, breed and quality for which you paid for. You will be responsible for the delivery fees only for your new kitten. When making a claim we require you sent us a copy of your initial vet exam and any findings upon that initial exam.
We screen family members and friends coming in to our home. We also do a comprehensive health evaluation checklist that was created by a licensed veterinarian. Prior to ever shipping a kitten. We also ensure that your kitten is up-to-date with vaccinations and has been de-wormed.
As an additional check and to activate your kitten’s Health Guarantee, we ask that you take your kitten to a licensed veterinarian within 48 hours after you receive the kitten, so we can be sure that your kitten is a happy, healthy one from the moment he or she arrives at your home.
Who can file a claim?
Only the original purchaser of the kitten from our cattery can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.